Privacy Policy

 

Privacy Policy

Last updated: 10-15-2024

Climate Solutions Windows & Doors (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including through SMS communications. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you:

  • Visit our website
  • Make inquiries or request information
  • Purchase products or services
  • Sign up for newsletters or marketing communications
  • Interact with us via SMS, email, or phone

The types of information we collect may include:

  • Personal Identifiable Information (PII), such as your name, email address, phone number, and home or business address.
  • Payment information when you make purchases.
  • Usage data, such as your IP address, browser type, pages you visit, and actions you take on our website.

2. How We Use Your Information

  • We use the information we collect for the following purposes:
  • To provide, maintain, and improve our products and services
  • To process your transactions and provide customer support
  • To send you important updates, including security alerts and product changes
  • To send promotional offers, newsletters, and other marketing communications (you can opt out at any time)
  • To communicate with you via SMS as part of our 10DLC SMS services, including order updates, confirmations, and promotions

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following cases:

  • Service Providers: We may share your information with third-party vendors that help us with business operations, such as payment processors, marketing services, or web hosting providers.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can choose to disable cookies through your browser settings, but some features of our website may not function properly.

5. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of your data.
  • Rectification: You can request the correction of any inaccurate or incomplete information.
  • Erasure: You can request that we delete your data, subject to legal obligations.
  • Objection: You can object to the processing of your data for marketing purposes.

To exercise these rights, please contact us at [email address].

7. 10DLC SMS Policy

We comply with the regulations and guidelines surrounding the 10DLC (10-digit long code) messaging system to ensure responsible SMS marketing and communication practices.

  • Opt-in: You will only receive SMS messages from us if you have opted in by providing your mobile number and consenting to receive such messages.
  • Message Frequency: You may receive messages related to your orders, appointments, special offers, or other promotional content. The frequency of messages will vary depending on your interaction with us.
  • Opt-out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive SMS communications, except for transaction-related messages (e.g., order confirmations).
  • Message and Data Rates: Standard messaging and data rates may apply, depending on your mobile carrier and plan.
  • Third-Party Disclosure: Your mobile number will not be shared with third parties for marketing purposes without your consent.
  • Support: If you need help or have questions regarding our SMS services, you can reply “HELP” to any message or contact us at hello@cswindows.com or 847-233-9800.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected information from a child under the age of 13, we will delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Climate Solutions Windows & Doors

10100 Pacific Ave. Franklin Park IL 60131

847-233-9800

hello@cswindows.com